HUMAN RESOURCE SERVICES:
ORGANIZATIONAL IMPROVEMENT Initiative
HUMAN RESOURCE SERVICES: ORGANIZATIONAL IMPROVEMENT INITIATIVE
APPROACH
ORGANIZATIONAL ASSESSMENT
-
- 360° assessment of factors impacting performance
- Diagnostic individual & team structured interviews, which found:
- Lack of trust
- Hoarding of information
- Lack of shared goals
- Unacceptable individual & group meeting behavior
- Conflicting perception of goals
ORGANIZATIONAL DEVELOPMENT
-
- Group behavior improvement
- Individual behavior improvement
- Interdependence
ORGANIZATIONAL DESIGN
-
- Revised organization structure & reporting processes
- Development & implementation of a new internal communications plan
HUMAN RESOURCE SERVICES: ORGANIZATIONAL IMPROVEMENT INITIATIVE
RESULTS
-
- Follow-up surveys (individuals & group) reported significant improvement:
- Cooperation
- Information sharing
- General trust
- Dramatic improvement of key performance indicators (6 months later):
- Time to market rate improved by 50%
- Unwanted staff turnover was decreased by 15%
- SG&A costs were reduced by 21% on an annualized basis
- 18% reduction of inventory costs
- Sales costs were reduced 14% due to improved expense controls
- Follow-up surveys (individuals & group) reported significant improvement:
Timely Topics To Drive Growth.
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